Warranties & Returns

We stand behind our technology with industry-leading coverage and support to ensure your peace of mind.

30 Days

Standard Returns

• Full refund for unopened hardware within 30 days of delivery
• Software licenses are non-refundable once activated
• Original packaging and accessories must be included
• 10% restocking fee may apply to opened items
• Custom orders and special configurations are non-returnable

Varies

Manufacturer Warranty

• All products backed by manufacturer warranty (typically 1-3 years)
• We facilitate warranty claims on your behalf
• Advanced replacement available for critical equipment
• Extended warranty options available at time of purchase
• DOA (Dead on Arrival) replacements processed within 48 hours

Ongoing

Service Coverage

• Free technical support for all purchased hardware and software
• Configuration assistance and troubleshooting included
• On-site service available for enterprise clients
• Priority support for managed service customers
• Lifetime access to product documentation and resources

Immediate

Defective Products

• Immediate replacement for verified defective products
• No restocking fees on manufacturer defects
• Pre-paid return shipping labels provided
• Expedited shipping on replacement units
• Cross-ship available to minimize downtime

Start a Return or Warranty Claim

Our dedicated support team is here to help you resolve any issues with your equipment. To initiate a return or warranty claim, please visit our customer portal.

Open Customer Portal Contact Support

What you'll need:

• Original Order Number
• Product Serial Number
• Detailed description of the issue
• Photos of the product condition